Privacy Policy

Effective Date: 26 May 2026

This Privacy Policy explains how NJ SHIPTEL SOLUTIONS PRIVATE LIMITED (“Company”, “We”, “Us”, or “Our”) collects, uses, stores, and protects your information when you use our website, mobile applications, WhatsApp communication services, and E-SIM related services worldwide.

By accessing our services, contacting us through WhatsApp, or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information from users:

• Full Name
• Email Address
• Phone Number
• Billing Information
• Country or Region Information
• Device Information
• IP Address
• WhatsApp Communication Data
• E-SIM activation and usage related information

2. How We Use Your Information

Your information may be used for the following purposes:

• To provide and activate E-SIM services
• To process orders and payments
• To provide customer support
• To communicate updates and service notifications
• To improve our services and website experience
• To comply with legal obligations
• To communicate through WhatsApp Business API services

3. WhatsApp & Meta Platform Compliance

NJ SHIPTEL SOLUTIONS PRIVATE LIMITED uses WhatsApp Business and Meta communication platforms in compliance with Meta Platform Policies and WhatsApp Business Policy requirements.

• Users communicate with us voluntarily.
• We only send messages relevant to customer inquiries, support, orders, or services.
• Users may opt-out of communication at any time.
• We do not sell or misuse customer data obtained through WhatsApp or Meta platforms.
• All communication is processed securely and responsibly.

4. Sharing of Information

We do not sell, trade, or rent personal information to third parties. Information may only be shared with:

• Payment gateway providers
• Telecommunication and E-SIM network partners
• Legal authorities when required by law
• Technology providers assisting in service operations

5. Data Security

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, misuse, disclosure, or loss.

6. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to improve user experience, monitor performance, and analyze website traffic.

7. International Users

As we provide E-SIM services globally, your information may be processed in different countries where our technology partners or infrastructure providers operate.

8. User Rights

You may request to:

• Access your personal information
• Correct inaccurate data
• Delete your personal information
• Withdraw communication consent

9. Third-Party Services

Our website or services may contain links to third-party websites or platforms. We are not responsible for the privacy practices of such external services.

10. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Updated versions will be posted on this page.

11. Contact Information